Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

At primevouchmart, we want you to be completely in love with your purchase. We stand behind the quality of our handbags and are committed to ensuring your satisfaction. If for any reason you are not entirely happy with your order, our straightforward return and refund policy is here to help.

1. 30-Day Return Window

We offer a generous; 30-day return policy. This means you have exactly 30 days from the date your item is delivered to request a return. Unfortunately, if 30 days have passed since your order was delivered, we cannot offer you a refund or exchange.

2. Eligibility for a Return

To be eligible for a return, your item must meet the following conditions:

The handbag must be ;unused, unworn, and in the same pristine condition that you received it.

It must be returned in its original packaging, complete with all original tags, dust bags, and accessories intact.

You must provide a receipt or proof of purchase (your order number).

3. How to Initiate a Return

To start a return, please follow these (Email)

steps:

Contact our customer support team at  to request a return authorization. Please include your order number and the reason for your return.

Once your return is approved, we will provide you with instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs

Customers are responsible for paying their own shipping costs for returning an item unless the item received was damaged, defective, or incorrect. Original shipping costs (if any) are non-refundable. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refund Processing Time (10 Days)

Once your return is received at our facility, our quality assurance team will inspect the item to ensure it meets our return criteria.

We will notify you via email once we have received and inspected your return.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Please allow up to 10 days for the refund to be fully processed and reflected in your bank account or credit card statement, depending on your financial institution.

6. Damaged, Defective, or Incorrect Items

We carefully inspect all handbags before they leave our handling facility (which takes 1 to 3 days). However, if your item arrives damaged, defective, or if you receive the wrong item, please contact us immediately upon receipt. Send us an email with clear photos of the issue and your order number. We will evaluate the issue and make it right by arranging a swift replacement or a full refund at no extra cost to you.

7. Order Cancellations

As we process orders quickly to meet our daily 5:00 PM cut-off and fast transit times, you may only cancel or modify your order before the cut-off time on the day of purchase. Once an order has entered the handling phase, it cannot be canceled, but you can return it once it arrives following the steps above.

Business Information

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.